FAQs

We offer a wide range of inflatables including bouncy castles, wet/dry combo units, and water slides.

Yes, setup, and takedown are included with all rentals. Delivery is free within 10km travelled from our Simcoe location. Outside of the 10km local range, delivery is charged at $3.50 per kilometre travelled. Delivery fees will be quoted at checkout.

Rentals are typically delivered from 8-10AM and picked up from 6-8PM on your rental day. We sometimes deliver the night before your rental if scheduling allows; we will contact you beforehand to confirm. Specific hours can be arranged based on your event needs.

Safety is our top priority. Our inflatables are made with high-quality, commercial-grade PVC materials. They are regularly inspected, thoroughly cleaned and sanitized after each use, and extensively deep-cleaned each month. We adhere to strict safety guidelines and industry standards.

We do not provide supervision as part of the rental. However, we require that a responsible adult monitor all rented inflatables at all times during your rental period. We can offer attendants at an additional cost if needed.

Some of our inflatables can be used indoors, provided there is enough space and ceiling height. Please contact us before booking to ensure we provide you with inflatables that will suit your needs and space.

We recommend booking as early as possible to ensure availability, especially during peak seasons like summer and holidays. A minimum of 2 weeks' notice is advised. We do accept last-minute bookings; please contact us directly if this is your situation.

We understand Canadian weather can be unpredictable. In case of inclement weather (heavy rain, strong winds, thunderstorms), we will provide a rain check at our discretion. We do not permit operating inflatables in extreme weather conditions for safety reasons.

Absolutely! We offer a variety of add-ons including lawn games such as corn hole, giant Jenga, and more to complement your inflatable rental and enhance your event experience.

We only require a $1 deposit to secure your booking! We are happy to make booking with The Epic Bounce an accessible and affordable experience for all. You may pay in full upon booking or choose to pay later (payment in full is due 3 days prior to your event start date).

We accept payment via credit card (Visa, MasterCard, American Express) and e-transfer. Full payment is due 3 days before your rental if paying by card. We also accept e-transfer or cash payment upon delivery. Please note: our delivery team does not carry change, so exact change is required if paying by cash.

We primarily serve Haldimand-Norfolk, Brant County, and Oxford County. Our HQ is located between Simcoe and Port Dover, Ontario. Delivery fees will be automatically calculated at checkout based on your location. Please contact us to inquire about rentals outside our standard service area.